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Ottawa
House of Sport at the RA Centre
2451 Riverside Dr. Ottawa, ON K1H 7X7 Phone: 613-668-0360 Fax: 1-866-740-4694 Email: Click here Toronto
40 Holly Street
Suite 901, Toronto, ON, M4S 3C3 Phone: 416-816-0775 Fax: 1-833-939-2034 Email: Click here Mississauga
77 City Centre Drive
Suite 604 Mississauga, ON L5B 1M5 Phone: 416-816-0775 Fax: 1-833-939-2034 Email: Click here |
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FAQs
Welcome to the Frequently Asked Questions section of our website. Please click the most relevant questions to you below. If you require further assistance, please contact our team directly.
WSIB FAQsWHAT IS WSIB?
WSIB stands for Workplace Safety and Insurance Board, it is the is the workplace compensation board for provincially regulated workplaces in Ontario HOW DOES WSIB WORK?
If you are ever injured at your workplace, WSIB is here to give you the care and support you are entitled to under Ontario's workplace safety and insurance system. The WSIB offers benefits to workers, including the cost of health care related workplace injury and illness. This only takes place If you have an injury because of work and are a worker with an employer covered by WSIB. DO I NEED A CLAIM NUMBER TO BOOK?
A claim number is especially important, this means that WSIB knows about your claim and has started a file for you. You should refer to the claim number every time you contact the WSIB about your claim. HOW DO I GET A CLAIM NUMBER?
You must apply for WSIB benefits, you will be required to complete and sign the Worker' Report of Injury/Disease (Form-6). You can get this form on the WSIB’s website, or you can call WSIB at 1-800-387-0750. How would I be eligible to receive treatment at your clinic through WSIB?
You must apply for WSIB benefits, you will be required to complete and sign the Worker's Report of Injury/Disease (Form-6). You can get this form on the WSIB’s website, or you can call WSIB at 1-800-387-0750. DO I PAY FOR THESE APPOINTMENTS?
If you are already approved with WSIB under MTBI, we will bill directly to WSIB, and you will not be required to pay for your appointments. These can be physiotherapy or occupational therapy; it will not include massage therapy or any psychological treatments. |
MVA FAQsHow Can Our Clinic Help You?
Your first appointment will be an intake visit with one of our physicians and occupational therapist. During this appointment your physician will let you know what services they recommend for you, which can include physiotherapy, occupational therapy, or social work. After your intake appointment you will be booked for an initial with the physiotherapist and/or the Occupational Therapist, at this appointment your practitioner will complete an OCF-18 treatment plan which will then be submitted to your auto insurance company for review. If your treatment plan is approved by your auto insurance company, our admin team will contact you to book your follow-up appointments based on the amount improved by your insurer. What information do I need to provide the clinic?
Claim number Date of accident Adjuster’s name and contact information Extended healthcare information if applicable How do I start my treatments after the initial appointment?
Your treatment provider must submit a treatment plan form called an OCF-18 to the insurance company for approval to be eligible for these benefits. Once the approval has been received, we can start your treatment at our clinic. If your treatment plan is denied, we will follow up with the next steps. WHY DO I NEED TO PROVIDE YOUR CLINIC WITH MY EHC (EXTENDED HEALTH CARE) DETAILS?
If your treatment plan is approved by your auto insurer and you have extended health care, it is required by your auto insurance that your extended health care insurance be exhausted before we can begin direct billing to your auto insurance company. WHAT HAPPENS AFTER MY PLAN IS APPROVED?
Our admin team will reach out to you to let you know and to help you book your follow-up appointments. We try our best to book your follow up appointments to fit your schedule. Follow-ups will be booked with the practitioner(s) who completed your OCF-18. WHAT HAPPENS IF MY TREATMENT PLAN IS REFUSED?
In any circumstance where your insurer has denied your treatment plan, we maintain the right to bill your credit card for the amount owing for any outstanding appointments including your intake appointment. HOW DOES MVA WORK?
If you are injured in a motor vehicle accident (MVA), you must inform your insurance company following the accident. They will send you a package of documents, which you will need to complete to start your claim for accident benefits. You must complete and return the application for accident benefits (OCF-1) to the insurance company. It is mandatory that you submit the OCF 1 to your adjuster in order to get approved for any treatments you require. |
