​Our Approach
360 Concussion Care offers evidence-based care delivered by a multi-disciplinary team of physicians and therapists who specialize in concussion. Their main objective is to help people return to work, school, sport, and life as safely and quickly as possible. Our founders are globally renowned clinician-researchers and our team’s mission is to deliver, develop and study the best care to improve concussion outcomes for all patients.

Your Initial Assessment
Your initial assessment is with a physician and rehabilitation specialist (occupational therapist or physiotherapist). The physician will confirm the diagnosis of concussion and design a personalized care plan for you. The rehabilitation specialist will provide tailored strategies to help you manage your symptoms and get back to the activities that are important in your life. Initial assessments usually last around 90 minutes. While appointments are generally 90 minutes, please be aware that due to the nature of medical care, they may require longer. Please come to your appointment ten minutes early so we can get you set up, so the physician has the necessary time needed to do a thorough assessment.

Pre-Visit Questionnaires
Once your initial assessment is scheduled, you will receive an appointment notification by email with the relevant details including a link to questionnaires about your injury and health history, which will take about 15-20 minutes to complete. They are an essential component of your assessment and must be completed prior to your appointment. They provide important information for the physician to prepare for your appointment and use the time with you as effectively as possible.

Helpful Resources to Get You Started
Our website has helpful resources to support your recovery right away, including general concussion information and symptoms management.

Patient Portal
Once you are registered as a patient, to ensure that information is shared in a secure way, we send all information through a patient portal. To access the portal, click on this direct link Input Health. The patient portal will allow you to view the messages and information sent to you by our clinicians, view your upcoming appointments and request follow up appointments.

Forms and Letters
Many patients require forms to be completed or need letters for school, work, or sports. Please let us know what you need in advance on the registration questionnaire. We will provide you with a return to work or school plan as part of the rehabilitation specialist portion of your initial visit. Other non-OHIP covered services such as forms and letters have fees for completion.

Cancellation policy 
We require at least 48 hours’ notice (two business days) to avoid a cancellation fee.
Cancellations within 48 hours of an appointment are subject to a fee of 50% +HST of the cost of the appointment.
Cancellations received within 24 hours will be charged the full cost of the appointment + HST.
These charges are not eligible for reimbursement through private insurance. Our cancellation policy applies to all services at our clinic including the physician consultation and follow ups. The physician appointment is OHIP covered, however, the same cancellation policy applies for any cancellations within 48hrs of an appointment. Missed or late cancellations for physician visit will be billed at $100 + HST for a 45-minute appointment and $60 +HST for 20- minute follow up.

FAQs

Welcome to the Frequently Asked Questions section of our website. Please click the most relevant questions to you below. If you require further assistance, please contact our team directly.
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WSIB FAQs

WHAT IS WSIB?

​WSIB stands for Workplace Safety and Insurance Board, it is the is the workplace compensation board for provincially regulated workplaces in Ontario

HOW DOES W​SIB WORK?

​If you are ever injured at your workplace, WSIB is here to give you the care and support you are entitled to under Ontario's workplace safety and insurance system. The WSIB offers benefits to workers, including the cost of health care related workplace injury and illness. This only takes place If you have an injury because of work and are a worker with an employer covered by WSIB.

DO I NEED A CLAIM NUMBER TO BOOK?

A claim number is especially important, this means that WSIB knows about your claim and has started a file for you. You should refer to the claim number every time you contact the WSIB about your claim.

​HOW DO I GET A CLAIM NUMBER?

You must apply for WSIB benefits, you will be required to complete and sign the Worker' Report of Injury/Disease (Form-6). You can get this form on the WSIB’s website, or you can call WSIB at 1-800-387-0750.

How would I be eligible to receive treatment at your clinic through WSIB?

​You must apply for WSIB benefits, you will be required to complete and sign the Worker's Report of Injury/Disease (Form-6). You can get this form on the WSIB’s website, or you can call WSIB at 1-800-387-0750.

DO I PAY FOR THESE APPOINTMENTS?

​​If you are already approved with WSIB under MTBI, we will bill directly to WSIB, and you will not be required to pay for your appointments. These can be physiotherapy or occupational therapy; it will not include massage therapy or any psychological treatments.

MVA FAQs

How Can Our Clinic Help You?

​Your first appointment will be an intake visit with one of our physicians and occupational therapist. During this appointment your physician will let you know what services they recommend for you, which can include physiotherapy, occupational therapy, or social work.
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After your intake appointment you will be booked for an initial with the physiotherapist and/or the Occupational Therapist, at this appointment your practitioner will complete an OCF-18 treatment plan which will then be submitted to your auto insurance company for review. If your treatment plan is approved by your auto insurance company, our admin team will contact you to book your follow-up appointments based on the amount improved by your insurer.

​What information do I need to provide the clinic?

​Claim number
Date of accident
Adjuster’s name and contact information
Extended healthcare information if applicable

​How do I start my treatments after the initial appointment?

​Your treatment provider must submit a treatment plan form called an OCF-18 to the insurance company for approval to be eligible for these benefits. Once the approval has been received, we can start your treatment at our clinic. If your treatment plan is denied, we will follow up with the next steps. 

WHY DO I NEED TO PROVIDE YOUR CLINIC WITH MY EHC (EXTENDED HEALTH CARE) DETAILS?

​​If your treatment plan is approved by your auto insurer and you have extended health care, it is required by your auto insurance that your extended health care insurance be exhausted before we can begin direct billing to your auto insurance company.

WHAT HAPPENS AFTER MY PLAN IS APPROVED?

​Our admin team will reach out to you to let you know and to help you book your follow-up appointments. We try our best to book your follow up appointments to fit your schedule. Follow-ups will be booked with the practitioner(s) who completed your OCF-18.

WHAT HAPPENS IF MY TREATMENT PLAN IS REFUSED?

​​In any circumstance where your insurer has denied your treatment plan, we maintain the right to bill your credit card for the amount owing for any outstanding appointments including your intake appointment. 

HOW DOES MVA WORK?

​​If you are injured in a motor vehicle accident (MVA), you must inform your insurance company following the accident. They will send you a package of documents, which you will need to complete to start your claim for accident benefits. You must complete and return the application for accident benefits (OCF-1) to the insurance company. It is mandatory that you submit the OCF 1 to your adjuster in order to get approved for any treatments you require.