Our Approach
360 Concussion Care offers evidence-based care delivered by a multi-disciplinary team of physicians and therapists who specialize in concussion. Their main objective is to help people return to work, school, sport, and life as safely and quickly as possible. Our founders are globally renowned clinician-researchers and our team’s mission is to deliver, develop and study the best care to improve concussion outcomes for all patients.
Your Initial Assessment
Your initial assessment is with a physician and rehabilitation specialist (occupational therapist or physiotherapist). The physician will confirm the diagnosis of concussion and design a personalized care plan for you. The rehabilitation specialist will provide tailored strategies to help you manage your symptoms and get back to the activities that are important in your life. Initial assessments usually last around 90 minutes. While appointments are generally 90 minutes, please be aware that due to the nature of medical care, they may require longer. Please come to your appointment ten minutes early so we can get you set up, so the physician has the necessary time needed to do a thorough assessment.
Pre-Visit Questionnaires
Once your initial assessment is scheduled, you will receive an appointment notification by email with the relevant details including a link to questionnaires about your injury and health history, which will take about 15-20 minutes to complete. They are an essential component of your assessment and must be completed prior to your appointment. They provide important information for the physician to prepare for your appointment and use the time with you as effectively as possible.
Helpful Resources to Get You Started
Our website has helpful resources to support your recovery right away, including general concussion information and symptoms management.
Patient Portal
Once you are registered as a patient, to ensure that information is shared in a secure way, we send all information through a patient portal. To access the portal, click on this direct link Input Health. The patient portal will allow you to view the messages and information sent to you by our clinicians, view your upcoming appointments and request follow up appointments.
Forms and Letters
Many patients require forms to be completed or need letters for school, work, or sports. Please let us know what you need in advance on the registration questionnaire. We will provide you with a return to work or school plan as part of the rehabilitation specialist portion of your initial visit. Other non-OHIP covered services such as forms and letters have fees for completion.
Cancellation policy
We require at least 48 hours’ notice (two business days) to avoid a cancellation fee.
Cancellations within 48 hours of an appointment are subject to a fee of 50% +HST of the cost of the appointment.
Cancellations received within 24 hours will be charged the full cost of the appointment + HST.
These charges are not eligible for reimbursement through private insurance. Our cancellation policy applies to all services at our clinic including the physician consultation and follow ups. The physician appointment is OHIP covered, however, the same cancellation policy applies for any cancellations within 48hrs of an appointment. Missed or late cancellations for physician visit will be billed at $100 + HST for a 45-minute appointment and $60 +HST for 20- minute follow up.
